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Returns

If you wish to make a return please inform us via email to sara@taurangapoolandspa.nz, specifying exactly what the goods are, when purchased and giving full details of the defect or other reason for return.

We do not accept returns unless there was a defect in the goods at the time of purchase, or we have agreed in correspondence that you may return them.

Before you return the goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

The goods must be returned to us as soon as any defect is discovered but not later than (15 days).

So far as possible, goods should be returned:

  • with both goods and all packaging as far as possible in their original condition
  • securely wrapped
  • including our delivery slip or manufacturer’s delivery slip
  • at your risk and cost

In returning faulty goods please enclose a note clearly stating the fault and when it arises or arose.

Most of the goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

If delivery was made to a New Zealand address, you are also protected by the Fair Trading Act and the Consumer Guarantees Act.

If we agree that the goods are faulty, we will:

  • refund the cost of return carriage
  • repair or replace the goods as we choose.

Once your return is received and inspected (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges.  

You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!  

Please note: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.