Our shipping costs are calculated by weight as follows:
|Package Weight||Shipping Cost|
Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. If the in stock order is placed on a Tuesday it will leave our warehouse in 1-2 days time by Thursday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays within the New Zealand.
Price on Application (POA) Items
POA items are items that are not in stock but available for advanced purchase on our site. When you submit an enquiry about a POA item, it will send us an e-mail and we will get back to you to confirm price and arrange purchase. POA items are shipped directly once they arrive in stock. You will be notified of the status of your item via email
Estimated delivery schedules
For in stock items: Once your order is processed, a tracking number will be sent to you via email. We will ship your order by Courier Post. Please allow 2-8 business days for delivery, depending on destination. In stock orders placed at the weekend are sent by Tuesday evening. Orders placed on a public holiday are sent the next working day.
Very occasionally delivery times and charges from the carriers we use may change due to excessive weight/size of order on rural area delivery. We will advise you if there are any changes to the carriage charged or timescale for delivery due to these circumstances.
Tracking information will be provided to customers with valid email addresses.
A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide. At this time, we are not able to ship products outside of New Zealand.